Our Support Team
We pride ourselves on providing prompt and adequate levels of personal support to all our clients and customers.
Our support teams are trained to respond to the majority of possible issues you may have in the shortest possible time. Our email ticketing system allows us to track technical issues relating to the client and provides a reasonable history of client/technology issues.
Our Systems are manned as much as possible allowing our teams to proactively react to any issues you may have with our products and services.
Product and Support Services
Support is freely available to our customers and licensees, readers should View our FAQ and the online help pages.
Further help is available via the fill out forms and the System. If further help is required, you may email our staff who will endeavour to solve your problems.Please note that email support or support ticket questions will be given priority over phone calls except when it is in pursuance of an on going support query.
We offer a quick turn around on support issues but insist that clients open a ticket when requesting product or service support.
If you are dissatisfied with the service you have received please send an email to us and we will respond immediately.
We've built a team of competent experienced people to look after our clients. We allocate resources to every customer request or complaint. Our team is always readily happy to assist.
We can provide ongoing support for software modules after project delivery by offering Service Level Agreements customised to your specific support needs. We will usually provide administrative interfaces for all enterprise software developed for clients.
Our customers have always trusted us to keep their applications running at peak performance and rely on us to help them when their are issues.